Omnium makes sure that your company appears coherent to your customers, whether they are shopping online, in a physical store or over the phone with customer service. Their OMS offers one place to collect and manage all your orders, with all customer data accessible and available in real-time. This gives customer service the ability to quickly gain insights about the customer and their order information. With that, Omnium enables retailers to deliver an omnichannel experience to their customers. Omnichannel incorporates full integration between your underlying systems, and Omnium is the hub that connects them. With an ease-of-use SaaS solution they help businesses connect the dots between systems such as ERP, CRM, POS, PIM and e-commerce. No expensive integrations, one place to handle all your online and offline orders, instant updated inventory and a lot more. Automated workflows and advanced features make all aspects of the operations run more smoothly and efficiently, even for B2B organizations with complex needs.
Their OMS is developed with a cloud-first architecture in .Net Core and hosted in Microsoft Azure to provide a reliable, scalable and secure service. Combined with the power of Elasticsearch and the reliability of the Azure stack, their solution handles complex data analytics, comprehensive reporting, swift data flows and scales to handle huge amounts of data.
Omnium has several features and modules including but not limited to:
- BOPIS (Click & Collect)
- Order Management (change status, returns, shipping, subscriptions, etc)
- E-receipt (from all sales channels)
- Inventory (pr store/warehose)
- Integrations (e-com, PoS, ERP, CRM, PIM, payment…)
- Cart (create in POS or OMS – visible at the website)
- CRM (B2C, B2B)
- Notifications (e-mail/SMS)
- GDPR (export, delete, anonymize)
- Headless e-commerce